Refund Policy

Refund Policy for New Accounts

We have a 15-day money back guarantee for all new hosting accounts. If you are not completely satisfied with our services within the first 15 days of your contract, you will be given a full refund of the contract amount excluding setup fees, software and licensing costs, data transfer over-usage, disk space over-consumption, domain registrations, domain transfers and domain renewals.

The money back guarantee requests should be directed to sales@teranerd.co.zw

Refund Policy for Renewals

Refunds.

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy.

Cancellation Process.

You may terminate or cancel the Services from the control panel. If you cancel the Services, you are obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation. If you request to suspend or cancel your customer account, your access to the control panel will be suspended and you will not be able to access the billing system to renew products or services or to update your account information. However, you will continue to have access to use the Services purchased until the end of your prepaid term.

Please note that if you have pending orders outstanding on your account at the time you cancel your account, we will continue to process those orders so long as your Advance Account has sufficient funds to cover the charges. If we are unable to fulfill any orders, the charges for such orders will be reversed and we reserve the right to cancel such orders.

We reserve the right to deny or cancel any order within thirty (30) days of processing such order. In such case we will refund the fees charged for the order.

All other refund requests

Our priority is to serve our customers and provide them with the highest quality of service we can. If for some reason you would like to request a refund please contact our customer care team at sales@teranerd.co.zw. Refunds will be given at the discretion of Teranerd Webhost’s management.

 

Last updated: 13/12/2019